Treated like a robot with no feels no emotion or ethicals

After 4 month of logging a life-threatening complaint against FNB I've now being given a timeline to reply to there last letter sent yesterday. Seems ironic that you as the client who is the backbone of FNB's business must wait patiently for a reply but somehow are not given the same curtesy. Computers & AI have definitely taken over humans. Only problem I see is that FNB still have human's as client's wonder how that's going to work out for them in the long run