treated like a nobody

debit order *******ly came off my account for Sanlam. I called the bank to reverse and I was told the bank does not reverse Sanlam debit orders. "don't know why Sanlam has special privileges on my account" . never the less I was told by the bank to sort it out with Sanlam. called Sanlam and I was told by them that they did not debit my account called the bank and I was told there's nothing they can do called Sanlam again was told they did not debit it. went to the bank at newmarket mall and specially asked to open the ***** case and I was told I need to phone to do so. called on the phone and I was told I need to go to the bank to do so. went again to the bank and the agent told me I need to use Hello Peter as there are no further resolution channels. I have spent over R400 trying to get a resolution to this and I can tell that by the time I'm close to any resolution I would have spent the same amount I am trying to recover.