TREATED LIKE A ******** WITH MY OWN MONEY

Today I went into the khayelitsha branch to ask for a statement for a 7 seven day notice account, the reason I wanted a statement was because I made a EFT payment into this account and I wanted to make sure that everything was in order beause this was a such big amount, so this lady AKHONA was helping me, so she asked me to confirm my details which I did, she scaned my left and right thumb, after that she made a call I am not sure why, but she was whispering, and after the call she asked me why I wanted the statement, so I told her why, instead of telling that she cannot give me a statement she showed me the balance on the screen, so she asked me can she help me with anthing, and I said no, because I could see the look on her face, I left, I felt so humiliated, treated like a ******** with my own money, it is not like I did not confirm all her details as she wanted, the more I thought about this the more I am worried what happens when I go in and give my notice for my own dam money, will I be treated like a ********, people whispering about me, now I am not sure about this seven day account, that you are not allowed to get your statement,