Treated like *******

FNB i have been with FNB since i was 12 years old but right now they have become very very useless. Firstly i paid a wrong gynea while my wife was incapacitated only to find her gynea was changed, bare in mind the doctor himself uses fnb i contacted FNB to assist it took a month and then they got back to me saying they are unable to assist. Before this i requested an account downgrade several times they never responded until i wrote a review here but even then they just wanted to remove the review because to this day they are still getting back to me as promised, recently there was a *****ulent charge on my account by a **** website, i reported to fnb via the app and got a reference number i called fnb and was told to wait there is a logged call with the reference number i did, calling again i was told i have no logged reports on the system, if this is how we are treated i am sorry i have tried to stay with the bank but i cannot anymore be treated like ******* like this.