Treated as ********

I am not sure if this is the right platform to raise this, but I will explain my situation. My FNB and Capitec bank accounts were hacked and completely emptied. A case was opened, and the police traced the activity to a mall in Cape Town. It appeared to have involved inside assistance from the bank. Afterward, I was threatened daily about payments on the affected credit accounts—at 8 a.m. and 4 p.m., even on weekends. I sought help from a lawyer and asked both banks to be understanding, especially since banks have insurance for incidents like this. However, they refused to assist and told me it was my fault. Two years later, I am under debt review, have no credit record, and cannot rent accommodation or secure a better job. I had maintained a perfect banking record for 20 years, but that seemed to mean nothing. The Ombudsman and lawyers were unable to help. I even offered to repay a percentage of the debt, but I was dismissed. I was made to feel like the ********, and that is exactly how I was treated.