TREAT YOUR CLIENTS FAIRLY

I took logged my compliant so many times with FNB connect with no response, within 48 hours, i logged my query last week monday and today i got a call from a consultant who just called to find out what my compliant was and said she will call back and didnt, i never asked for a 2 gig data package fnb just decided to activate 1 sim for that and debit my account, then the sales agent told me my contact will be R 65.00 per month no other fees and i get debited over R 400.00 for 4 sims, i then get told there was a clip fee added(call identification) why the hell will i want this when my package is a data packag, i spoke to a lady last week over the phone who was laughing over the phone while i explained my issues to her, i cancelled 1 contact and still got debited for it this month, i then asked for all my data packages to be cancelled and for my queries to be resolved, no one contacted me regarding my queries but they sent me a sms to say my contacts will be cancelled, this is not how services should be treat your clients fairly and with honesty, i even had a debit from bigworld mobile FNB could not reverse it or sort out this issue, to be honest i think this bank is slacking as this is the first time i had issues and it can not be resolved