TREAT LOYAL CUSTOMERS LIKE *********

I have a FNB Platinum card for years and have never requested payments assistance. IF I missed a payment it was absolutely due to human error and did not realise that I have not made a payment in the current month, due to the fact that I make payments during the month. My minimum payment for July was R8191.26. I have paid R20000.00 on 11 June and R30000.00 on 30 June. I received a sms on 5 Aug which stated that FNB regretably did not receive my payment. I checked and realised that I made my last payment on 30 June and not 1 July and I immediately transferred money from Nedbank to FNB, which would reflect on 6 Aug. I wanted to purchase an Item from Game for a minimal amount and my card was declined, whilst I still had credit of R23000 available. Shortly after I received a call from FNB collections and I told them that R20000.00 would reflect on my card on 6 Aug and I verbalised my dismay with FNB given my excellent payment record. The person send me an sms confirming our conversation and said my card will be unblocked as soon as the payment reflect. Well, well, R20000.00 payment was made and yet again I had to be embarassed when I tried to make a purchase and my card declined,