GL
Gino L

1 reviews | Active since Apr 2019

05 Jun 2019, 10:10

Travel Nightmare continues worst trip ever.

Thank you FNB for allowing my trip to China to be the worst trip possible. First, it started out with my card working for one day and then not the next, then after 3 days back and forth it worked again. Now it no longer works. I then got my girlfriend to go to the bank to load me up as a beneficiary, only when she gets there and I try to transfer money to here suddenly I cannot tranfer more the R5000 to her or anyone for that matter.I try to go online and change my limits and I cant. So now she went all the way into the branch nd can only send me R5000. I have no money left in china and my bank card gives me the error that FNB will not honor the withdrawal. I think at this point I will be moving both my business and personal accounts somewhere else. My girlfriend is at the branch and asks the consultantto speak to me on the phone only to be told to call the onine banking department and when she explains I'm in china they laugh. Maybe someone from FNB can call me today so that I can try get some money to eat? + ********** 817482 you can call me.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2019, 12:05
Official
Good Day Gino Lange
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: ***