Travel Insurance and Santam

I have so far made 2 calls to Santam asking them for my Travel Insurance agreement to be e-mailed to me and after promises of it being delivered to me after a few minutes I still have nothing.<br> <br> I bank with you and pay my fees to you.<br> <br> I am therefore not going to call Santam again. I want FNB to contact them and find out:<br> <br> 1. The reason for their incompetence<br> 2. When I am going to receive my agreement. I have confirmed my e-mail address numerous times.<br> <br> <br> <br> DO NOT TELL ME THAT YOU WILL NOT BE ABLE TO ASSIST ME, BECAUSE IF YOU ARE GOING TO DO THAT, THEN I MIGHT AS WELL MOVE TO ANOTHER BANK WHO WILL.