NK
Nomfundo K
1 reviews | Active since Mar 2019
30 Mar 2025, 22:22
Travel booking
Do not use your FNB account for travel bookings. I attempted to book a bus for my sisters from Cape Town to Bloemfontein for March 31 at 11 a.m., but the transaction failed, even though the money was deducted. I contacted FNB's support via chat, and Nompumelelo responded, telling me there’s nothing they can do because the funds are pending. This was my last bit of money, and I still need to make the booking. What am I supposed to do now with my sisters in Cape Town? This situation is incredibly frustrating. I wouldn't recommend making any bookings with an FNB account.How am I expected to wait 10 days????? This doesn’t even make sense.
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Nomfundo K's updateReviewer Update
08 Apr 2025, 14:10Good day
I have been sending numerous emails following up on this with FNB. Unfortunately, last week Friday 04th of April, I was told that my emails were not received, and this case will be closed. I then called immediately and was told that Phindile will call me back, again Saturday 05th I was told the something. Today after calling FNB and was given a number to call eBucks of which I was not helped as the payment was made through FNB App and not ebuck account.
FNB told me that they can't assist with EBucks queries and eBucks said they are not affiliated with FNB and therefore they can't assist. Where am I supposed to request my money from?
I have been sending numerous emails following up on this with FNB. Unfortunately, last week Friday 04th of April, I was told that my emails were not received, and this case will be closed. I then called immediately and was told that Phindile will call me back, again Saturday 05th I was told the something. Today after calling FNB and was given a number to call eBucks of which I was not helped as the payment was made through FNB App and not ebuck account.
FNB told me that they can't assist with EBucks queries and eBucks said they are not affiliated with FNB and therefore they can't assist. Where am I supposed to request my money from?
NK
Nomfundo K's update08 Apr 2025, 14:10
Reviewer Update
Good day
I have been sending numerous emails following up on this with FNB. Unfortunately, last week Friday 04th of April, I was told that my emails were not received, and this case will be closed. I then called immediately and was told that Phindile will call me back, again Saturday 05th I was told the something. Today after calling FNB and was given a number to call eBucks of which I was not helped as the payment was made through FNB App and not ebuck account.
FNB told me that they can't assist with EBucks queries and eBucks said they are not affiliated with FNB and therefore they can't assist. Where am I supposed to request my money from?
I have been sending numerous emails following up on this with FNB. Unfortunately, last week Friday 04th of April, I was told that my emails were not received, and this case will be closed. I then called immediately and was told that Phindile will call me back, again Saturday 05th I was told the something. Today after calling FNB and was given a number to call eBucks of which I was not helped as the payment was made through FNB App and not ebuck account.
FNB told me that they can't assist with EBucks queries and eBucks said they are not affiliated with FNB and therefore they can't assist. Where am I supposed to request my money from?