Traumatic experience with FNB Building loans

The trauma I have experienced with Building loans I cannot put into words, building my dream home has been a nightmare experience through FNB Building loans that I dread everytime I have to get a progress draw. At this point I just want to see my house completed. It seems only 2 people understand what has to happen in Building Loan department (Keletso & Keketso) and the rest they will put you through hell for a mere progress payment. Stupid mistakes are made, no feedback is given. I literally have to explain 100 times before anything is done correctly. Can someone who know and hence a sense of urgency call me with regards to the payment in alignment to the invoice which was submitted. I have a builder hounding me because of needing to be paid. And to hear statements like "He knows that he will eventually get paid" is utter nonsense he has every right to demand to be paid