TRASH SERVICE

I recently opened a gold cheque account with FNB telephonically, the call centre agent that assisted me informd me that the will courier the card to my work or home address in 5 day, i then received an SMS stating that the card has been ordered a few days late and after that the second SMS that came said the card is ready for collection at an account opening branch - this didnt make sense because i opened the account telephonically, i then called the call centre number which was ********** and was transferred from one agent to another i spoke to 5 people in 30minutes of being on the phone with them one by the name of 'Wiwmie' or something, the others refused to give me their names and would just transfer me to every department they have and all those department couldnt help me, when i requested to speak to a Manager they told me the manager doesnt come to the office to speak to Customers, please cancel the card and close the accoutn cause its clear to me the kind of service you guys will be giving me going forward and i cant stand imbeciles who clearly dont know what theyre doing .