Trapped in a Never-Ending Banking Loop

Requested closure repeatedly, ignored every time. Still charged unfair monthly fees. No option to rate them 0 star but I would .

I am extremely disappointed with the ongoing service failures I have experienced with this bank. On the 6th, I called again and spoke to a consultant regarding the closure of my account. She informed me that there was an outstanding pending amount of approximately R190 that needed to be settled before the account could be closed.

While still on the call with her, I transferred R240 into the same account to clear the balance immediately. She confirmed that once the amount reflected, the account would be closed within 48 hours.

Today is Thursday, and at 10:04 AM I contacted the bank again to confirm the closure. The consultant I reached told me he could not assist and that I needed to be transferred to another department. I held on until the call dropped. I called again, and once more, I was left on hold for over 30 minutes using my own airtime.

This has become an ongoing and incredibly frustrating experience. It genuinely feels like a deliberate obstacle preventing me from closing my account, which results in me being charged the monthly service fee again and again.

This level of service is unacceptable. I have fulfilled every instruction given to me, yet the account remains open, and no one takes accountability. I am requesting immediate action and closure of my account without further delay.