1 reviews | Active since Jul 2015
Transfers Between FNB acc NO LONGER SAME DAY
I have my business, personal. smart, credit card account with FNB.<br> I paid myself from my business account on the 11th of June and my LIberty life payment bounced on the 15th??<br> I transfered funds into my personal acc and then moved funds into my smart account for my bond payment on the 30th of June. <br> Because I did 2 transfers on the same day on the 11th they bounced my payment on the 15th.<br> This apparently is the new policy? I did not receive any notification that all payments between FNB accounts will now only clear the following day.<br> THIS IS A MASSIVE change in policy that alters how I run my online banking system? <br> I have always been a super happy FNB customer but this change in policy alters everything!<br> The only way to to talk to anyone about this apparently is to go to the branch in person and write a formal letter of complaint to the credit department in JHB.. I just don't have time to go and wait at the branch to write a formal complaint for R60.<br> I feel really disappointed that this information was not imparted to me.<br> I asked how long this policy has been in place and I was told \ at least a month"<br> extremely unhappy.<br> Frances"""
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 715916.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 715916.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
