Transferring my shares portfolio

<p>I submitted all the relevant forms early in December, requesting that my shares portfolio be transferred to a different platform. It is now the end of January and every time I call the FNB shares department I am told they will call me back with an update but never do. I am a Premier Banking client and even if I call my private banking team, I am told there is nothing they can do to assist me and I have to speak directly to the shares department. So at this stage I also don't see the point in paying more bank fees every month for premier banking either.</p>