Transferring from one department to another

I called to you call centre cause I can't transfer from my savings to my cheque. First consultant advised the savings account not active he needs to transfer me to the revelant department. Got through a agent that seems she not interested in working today cause I explained to her what's happening. I gave her my ID number and then she says she must transfer me like really again then I have to hold on so long so is there someone that can actived my savings account