Transferred to wrong departments and no help

I phoned FNB Card Collections to try and make payment arrangements on my credit card. I spoke to a very professional lady who assisted me and advised me of the options I had. She explained to me that my account is only \over the limit"but not in arrears. She further explained that the option I wanted to take would lead to my name being listed on ITC as a slow payer of which I have been handling the account very well. She advised me to phone the Customer Service Centre where I can negotiate for a Debt Relief option or Debt Consolidation.<br> <br> I phoned the Customer Service Centre and spoke to a lady who was very rude and impatient and who didn't even listen to what I was saying. She said she was transferring me to another department"