Transferred from pillar to post

FNB has no transparency between its departments. They pass the buck from one division to another without knowing whether the next department can help you. I have been transferred to 10 different people today and all of them were unwilling to help saying its the next departments problem.<br> <br> I need to downgrade my platinum credit card to gold. Thats all! Is that so fliiping difficult. I requested this last week from FNB platinum call centre and heard nothing from them since and now to follow up I get this run around.<br> <br> <br> <br> FNB is really the worst customer service bank there is.<br> <br> <br>