AM
Alwyn M

1 reviews | Active since Mar 2010

16 Dec 2015, 06:55

Transfer reflecting but not available

I made a transfer from my discovery card to my FNB account last Saturday. Today 4 days later it's showing in my account but not as part of my available balance. In other words my account balance is X (including transfer) but my available balance is X - transfer money. <br> <br> It's been 4 days. Now I must phone at my expense to resolve this. It's FNB to FNB and should be abailable immediately. Please resolve asap

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Dec 2015, 09:22
Official
Hello alwynmalan,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 834135 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)