IS
Israel S

1 reviews | Active since Sept 2017

30 Sept 2017, 15:20

Transfer delay

Dear Peter i have been expecting the transfer from an FNB account holder over an hour now,the transfer was made between FNB to FNB.I don't understand why such a delay,since the transfer took place between same Banks.This is unacceptable!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Oct 2017, 10:48
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Best regards,