Transactional hold on my FNB Business Account

I run a small advertising business and opened a business account with FNB, i decided to bill my client using my new FNB business account and received payment on 8 Feb 2024 and to my surprised my account was frozen on the 9th Feb 2024 by Nthabeleng Phiri.

I received an email about my account being on soft lock from Nthabeleng Phiri from ***** department on 9 Feb 2024. He asked me to send him proof of income, I have sent the POP, my invoice and even proposal sent to client.

Nthabeleng Phiri ignores my follow ups and is not communicating with me. It's as if i have to beg him for MY money. It is the 12th of Feb 2024 and my account is still locked from transacting. I cannot express my frustration at this point as i have comp****, i have tried calling FNB Business service department and still no assistance. My business is on hold right now, i cannot pay service providers and campaigns are on pause all because i used an FNB Business account which regret even opening.

I would really appreciate some assistance with this matter as i am not a happy customer at all. Everyone from FNB keeps saying they have escalated the matter and cannot do anything about it.

I regret using the FNB account as my other bank has never given me issues like this. I assumed i'd get the same service from FNB but they don't respect their customers let alone small businesses.

All i ask for is to be able to pay my service providers as i have already proved where the revenue is coming from. I feel like FNB is holding my money ransom here. and hoping to get away with it. FNB i need this resolved ASAP as i cannot go another day without being able to pay suppliers please!