Transaction Reversal - Pathetic Customer Service

<p>I am disgusted with the lack of response received from FNB who are meant to pride themselves on their customer service. My boyfriend requested a reversal on a transaction on 7 April 2016 and was advised that this can only be done after 30 days. After the stipulated 30 day timeframe, he contacted FNB again and was told that this reversal cannot be processed, despite him advising the call centre operator on 7 April that he cannot locate the service provider whom he paid for a new cellphone. Surely at a basic level, FNB is able to provide this service to its clients who have been a victim of a ****? How are the clients protected and where are key players who are meant to revert with updates and assistance? I am an editor and will ensure that this complaint gets media traction. There is no excuse for pathetic service in 2016!</p>