1 reviews | Active since Jul 2011
transaction on Pending status for more than 15 days
Good Day Very painful experience trying to contact fnb customer service and not reaching anyone that can help me, on the 31-08-2018 i used my fnb business debit card to swipe for car rental at avis and i got the sms of the amount that was deducted from my account,15 days later i get another sms of funds taken out of my account again from avis, when i checked on my internet banking i realized that the first transaction is still on "Pending" status for more than 15 days..i cant get help on how to clear or reverse transactions that are on "Pending" status and yet my money is being deducted twice..i tried calling call centre no one can assist me with my query.. Please assist as my account is now on negative.
Good day David,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day David,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)