DA
Danielle A
1 reviews | Active since Jul 2010
31 Mar 2016, 11:04
transaction not reflecting - no response
i made a transfer from my fnb account to anothe fnb account 2 hours ago via online banking and the money showed as deducted from my bank account but is not reflecting in the recipients bank account. tried calling all numbers available on your website and i am not getting any assistance. i understand the high call volumes, but i am talking about a very big amount and need this sorted out asap
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FNB (First National Bank)'s replyOfficial
31 Mar 2016, 11:25Hello Danychi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896842.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896842.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply31 Mar 2016, 11:25
Official
Hello Danychi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896842.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 896842.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)