Transaction missing!

I am very very disappointed. FNB is my primary bank, I have all my investments still at FNB.

I made a payment from my standard bank account to FNB and it did not reflect in my FNB account. A week later I contact the FNB premier call center to look into the issue. They were unhelpful and told me to send an email with the detail and they will get back to me. I sent the email the same day. The reply email said I will be in contact with someone in 48 hours. I responded after 48hours for an update. It’s now 2 weeks later with no response. The secure chat does not work. No one picks up. This is the worse service in the planet!!! My standard bank is so helpful, they respond and email on time. They can tell me where my transaction is. This is totally unacceptable. This is like FNB is *****ing from me. I demand a response because no one seems to respond to emails, phone calls or the secure chat.

This is my case number : CAS- ********** -K0Y5S1 I would like service please. Otherwise I’m afraid I’m moving my account and investments.