Transaction dispute

I've sent FNB a transaction dispute request on the 2/12/2020, the email respond from FNB auto respond they will be providing feedback in the next 5-7 working days even send me an sms update on the matter which never happened as per auto respond. today i have been trying to get assisted on the matter, it has been a nightmare with no joy with every consultant that i speak to not knowing where they are transferring me even after stressing my reason for the call, the IVR its a nightmare . you honestly not understanding the frustration i am going through and on top of it your secure chat half of the time they are useless. honestly how would you feel, do you call this customer service? you don't even bother to call us back as a courtesy for a call cutting. may i be attended too and as i ran out of patience to call you and still no success.