Transaction dispute and a potential *****

I am writing to express my extreme dissatisfaction with the handling of my disputed transaction (R477.33) with an unknown merchant, "Mac and Things". Despite confirming that I did not authorize the transaction, I have yet to receive a reversal.

Furthermore, I was informed that I need to contact the merchant directly to resolve the issue, and that I may be liable for a R150 fee if the dispute is deemed unsuccessful. This response is unacceptable, and I believe it highlights a significant flaw in your security system.

As you are aware, all card transactions require authentication through an app, password, or biometric method. It is imperative that you investigate how this transaction was authenticated, as it is clear that I did not authorize it.

I request that you:

1. Immediately reverse the disputed transaction. 2. Conduct a thorough investigation into the authentication process used for this transaction. 3. Provide me with the results of your investigation.

I expect a prompt resolution to this matter and assurance that your security protocols are being reviewed to prevent similar incidents in the future.