Transaction dispute

Ref:Account information CRM:***

I logged dispute and sent email(with all attachments of transactions. On 27 August I swipped at garage. Then on 1 September same transaction went off again my account. Stupid bank responded only around 18th telling me to make dispute on that transaction knowing very well they app is stupid and transactions don't stay forever waiting on they slow response. I want my money And DO NOT TELL ME TO FORWARD *******. FIND MY EMAIL AND DO YOUR JOB. ONLY RESPONSE I WANT FROM FNB NOW IS MY MONEY BACK