DG
Darryn G

1 reviews | Active since Jan 2017

08 May 2017, 08:23

Transaction Dispute

<p>i logged a dispute two weeks ago and was told that i needed to supply proof from the merchant that took the money from me how am i supposed to do this if i cannot even get hold of them myself, i call in and log a frued case on Tuesday the 2nd of May and was told that they would investigate and come back to me.</p> <p> </p> <p>i called in this morning and was told and treated like i am a lying i was told that this is disupute and promptly put though to that department once i got to that department the call was dropped.</p> <p> </p> <p>I WANT MY MONEY BACK R1300 WAS TAKEN FROM MY WITHOUT MY PERMISSON AND I WANT MY MONEY BACK I HAVE SIGNED NO DOCUMENTS I HAVE RECIEVED NO ORDER NO GOODS I DID NOT AUTHORISE THIS TO BE TAKEN FROM MY ACCOUNT I WANT MY ****** MONEY BACK IF NOT I WILL TAKE THIS FURTHER.</p>

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Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 09:07
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

DG
Darryn G's update08 May 2017, 10:40
Reviewer Update

i expect my money back in my account my close of business today otherwise i will take this to the papers and much further than that

DG
Darryn G's update08 May 2017, 14:50
Reviewer Update

Please note that i have had a call from the Disputes department of which i am very annoyed by, they are telling me i must WAIT 30 DAYS FOR THE MERCHENT TO RESPOND so fnb would rather wait for a company that stole money from me without me signing anything rather than a customer.

if i do not get my money back i will take this even further because i did NOT SIGN NOR DID I GET ANY GOODS NOR DID I GET ANY ORDER NUMBER FOR THIS I HAVE NO IDEA WHAT IT IS.

DG
Darryn G's update08 May 2017, 15:39
Reviewer Update

still waiting for someone to call me back and explain what they plan to do about this

FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2017, 09:31
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)