1 reviews | Active since Jan 2017
Transaction Dispute
<p>i logged a dispute two weeks ago and was told that i needed to supply proof from the merchant that took the money from me how am i supposed to do this if i cannot even get hold of them myself, i call in and log a frued case on Tuesday the 2nd of May and was told that they would investigate and come back to me.</p> <p> </p> <p>i called in this morning and was told and treated like i am a lying i was told that this is disupute and promptly put though to that department once i got to that department the call was dropped.</p> <p> </p> <p>I WANT MY MONEY BACK R1300 WAS TAKEN FROM MY WITHOUT MY PERMISSON AND I WANT MY MONEY BACK I HAVE SIGNED NO DOCUMENTS I HAVE RECIEVED NO ORDER NO GOODS I DID NOT AUTHORISE THIS TO BE TAKEN FROM MY ACCOUNT I WANT MY ****** MONEY BACK IF NOT I WILL TAKE THIS FURTHER.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
i expect my money back in my account my close of business today otherwise i will take this to the papers and much further than that
i expect my money back in my account my close of business today otherwise i will take this to the papers and much further than that
Please note that i have had a call from the Disputes department of which i am very annoyed by, they are telling me i must WAIT 30 DAYS FOR THE MERCHENT TO RESPOND so fnb would rather wait for a company that stole money from me without me signing anything rather than a customer.
if i do not get my money back i will take this even further because i did NOT SIGN NOR DID I GET ANY GOODS NOR DID I GET ANY ORDER NUMBER FOR THIS I HAVE NO IDEA WHAT IT IS.
Please note that i have had a call from the Disputes department of which i am very annoyed by, they are telling me i must WAIT 30 DAYS FOR THE MERCHENT TO RESPOND so fnb would rather wait for a company that stole money from me without me signing anything rather than a customer.
if i do not get my money back i will take this even further because i did NOT SIGN NOR DID I GET ANY GOODS NOR DID I GET ANY ORDER NUMBER FOR THIS I HAVE NO IDEA WHAT IT IS.
still waiting for someone to call me back and explain what they plan to do about this
still waiting for someone to call me back and explain what they plan to do about this
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
