gH
gerard H
1 reviews | Active since Mar 2009
10 Dec 2015, 14:46
Transaction disappeared!
My wallet with my FNB gold cheque card was ****** when I was ****** and stabbed in the street. I contacted FNB to stop the card and while I was on the line a transfer of R120 from my account to another private account was made. I have email and sms proof of this. The card division has no record of this, only the card replacement fee. The detective investigating the case needs the transfer details.
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FNB (First National Bank)'s replyOfficial
10 Dec 2015, 15:10Hello gerardhs,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830988.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830988.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply10 Dec 2015, 15:10
Official
Hello gerardhs,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830988.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 830988.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)