***** transaction

Good day

My Fnb account was hacked last week Thursday, and R6100 was taken out of my account. I have reported the matter with ***** department and went to the branch it has passed 7 days and no one has contacted me yet.

During the incident, I didn't receive sms, email or notification of transaction being done on my account. The person done multiple transaction and sent themselves ewallet.

When I asked at the branch why I didn't receive notification of those transactions, the consultant told me Fnb doesn't send clients Messages or OTP messages anymore. I told her I was not told regarding this or sent a message because if I got notification I could have noticed something is wrong in my account.

All I want is my money back as I feel like my funds is not save anymore with the company and their customers service is very poor.