Transaction charges due to ATM malfunction

I've now twice had to pay for a cash withdrawal that should be free on my account plan, because I was forced to withdraw from my credit card rather than my cheque account.

This is because - for over a month - the FNB ATM at Bird Sanctuary petrol station in Pietermaritzburg hasn't been working properly. You can't select any options on the top line on the touch-sensitive screen; they just don't work at all. And the option to withdraw from one's cheque account is on the top line!

I want those two charges reversed, and the machine fixed asap.