Training Opportunity - Sometimes Self Service is not the Answer.

My Credit Card expired. I called the call center to order a new one and was guided on how to request a new one via the Mobile App ( Self Service). After hearing nothing/ getting no feedback i decided to follow ... only to be told the process i followed was incorrect. This is a training opportunity for the agent who took my initial call last week. To the agent who took my call yesterday and who is now ordering the correct card for me Thank You. Lets hope courier can deliver this week still.