Train your consultants!!!

I have an amount which I need to dispute on my credit card (virtual card) and it has taken endless calls & speaking to numerous consultants who keep transferring me to the incorrect departments. Clearly the staff don't know who or where to transfer calls to. They don't know how to apologise, I just get a heavy breathing on the other line which is most frustrating. The problem is yet to be resolved and I am terribly disappointed with the customer support.