Track spend technical fault

I have contacted Premier banking to report a technical fault with your track spend functionality on the banking app and was told to report it under contact us on the app and suggestions and navigate life as the option, when trying to complete it, it fails with unable to process error on the app. I have tried the secure chat and have been transferred to various support teams and they are unable to assist.

Please assist with the following issue on track spend, a single purchase will be duplicated several times over, this mainly happens in the eating out & treats and groceries categories, this has happened for several months now.