mK
mohammed K

1 reviews | Active since Feb 2018

20 Feb 2018, 14:02

Tracing cell numbers and debt collection

Got a call from debt collection agency CFS on cell about FNB credit card - I never had one. They clearly traced my number and tried to match it to the right person because as soon as i said i dont have a FNB account they hung up. I called the number and got a call centre for CFS debt collection but if you get through to reception, they say Brooks and Luyt attorneys. They first refused to say where they obtained the number and then when pressured claimed it was given to them by FNB - which should not be the case. Turns out they are looking for someone with a similar name. Now - I would like to know please, where did you obtain my number ? I asked that someone call me back as this could mean my sim card got cloned or i will get blacklisted for someone else's debt. No response. Surely this is not good debt collecting practice?

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2018, 14:38
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

mK
mohammed K's update22 Feb 2018, 13:39
Reviewer Update
ANy updates? Shouldn;t be hard to find out what happened. I want to know where you obtained my cell number.
mK
mohammed K's update01 Mar 2018, 20:28
Reviewer Update
Still no answer from FNB or the people they used.
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2018, 10:58
Official

Good Day TiredofdataAbuse,

Kindly be advised as the email address provided and cell phone number belongs to someone else.

Credit card as requested that you should call them directly. *** or email ***

Kind regards,

Hello Peter Team

mK
mohammed K's update05 Mar 2018, 12:13
Reviewer Update
this is the email i received - if you click on the link, it says error. Dear valued customer • FNB:-) Ref ********** NF Has been issued for your complaint. For updates contact ********** ********** 408