DM
Donovan M

1 reviews | Active since Apr 2018

12 Apr 2018, 01:48

Tougher ebucks requirements

Attracted customers through “easy” ebucks and now you make it progressively harder to obtain the ebucks. On top of that the benefits for the full 40% discount on level 5 apply to less and less attractive items... eg: you can no longer obtain Marko vouchers on discount... only dischem and ster kinekor... not sure if its smart business or customer exploitation

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2018, 08:28
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***