NG
Nicolas G

1 reviews | Active since Sept 2013

12 Oct 2016, 12:17

totally useless

<p>Today I had the unfortunate experience of going into the branch of FNB in Plett.</p> <p>What a sorry state of affairs! Bad, poor, useless are a few words that come to mind.</p> <p>Almost no staff, clients were waiting an average of 1 hour to see a consultant and the branch was dead quiet!!!!</p> <p>Please clise this branch! It is a mamajor blemish to your name! Useless staff means a useless manager!</p> <p>If I ever do have to go into a FNB again I will go to Knysna.</p> <p>Please don't advertise on tv "switch to FNB". God help us all!</p> <p> </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 12:52
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 13:04
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)