WO
William O
1 reviews | Active since Apr 2010
02 Dec 2019, 11:35
Totally unacceptable service
Together with my attorney I have been trying to resolve an issue where FNB claim that I have outstanding monies on a loan and credit card. As far as I am concerned there are no outstanding monies.
W have been requesting proof continuously and they do not get back to us at all. I have lodged several complaints on their website with no response. When you try to contact them telephonically you are sent from pillar to post and no-one can assist.
Their on-line chat is totally useless and a complete waste of time and they do not reply to mails.
I have been banking with FNB for over 30 years and it this is just totally unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
02 Dec 2019, 13:24Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply02 Dec 2019, 13:24
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
WO
William O's updateReviewer Update
04 Dec 2019, 12:16Thankfully the issues I had were resolved by a very helpful consultant, Keegan Dollie. They did indeed make a mistake as both my credit card and home loan was paid up and it has now been rectified.
It is a great pity that I had to resort to this to get the issue resolved and if the persons responsible for handling website complaints and the ones I spoke to did their jobs it would not have had to come to this.
It is a great pity that I had to resort to this to get the issue resolved and if the persons responsible for handling website complaints and the ones I spoke to did their jobs it would not have had to come to this.
WO
William O's update04 Dec 2019, 12:16
Reviewer Update
Thankfully the issues I had were resolved by a very helpful consultant, Keegan Dollie. They did indeed make a mistake as both my credit card and home loan was paid up and it has now been rectified.
It is a great pity that I had to resort to this to get the issue resolved and if the persons responsible for handling website complaints and the ones I spoke to did their jobs it would not have had to come to this.
It is a great pity that I had to resort to this to get the issue resolved and if the persons responsible for handling website complaints and the ones I spoke to did their jobs it would not have had to come to this.