Totally unacceptable

It is with utter disappointment that after 25+ years of loyalty to FNB as a client I will be leaving them and moving over to standard bank as my new service provider.

It is disappointing to know that your own bank cannot give you their loyal client the best of service. I recently app**** for a home loan with my bank as a first time home buyer and ready to start my new journey in life, however FNB gives me an interest rate of 11.68%, I do understand each corporate has their own way of calculations due to client profile Yada Yada Yada.... but when standard bank gave me an interest rate of 11.5% how can another bank offer me a lower deal than my current bank? So I went back to FNB and I told them Standard bank is offering my way lower and can they better that they then requested how much standard bank is offering ONLY after knowing that it's wat lower then only do they give me a 11,43%? What dog **** is that?? I mean as a loyal client of fnb for so many years shouldn't I have gotten that 11,43% at the start and not wait for another bank to better the rate?? GUESS ITS ALL JUST A NUMBERS GAME TO CORPORATE FINACIALCOMPANIES HUH?? All said and done standard bank will be bettering fnbs offer of 11,43%. So in the coming days I will be starting my new journey with a new service provider and I will be closing my FNB account and taking mine and my mums business to another service provider? Maybe re-look at your work ethics FNB in charity starts at home, have empathy and compassion for your long serving clients instead of chasing the millionaires. We maybe a small drop in our ocean but at of the middle working class makes up the bulk of your millions.... remember that! Theres no loyalty in this game anymore, So FNB you have not only lost 1 client but 2 as I will also be moving across to Standard bank as well seems they require our business more. Utter disbelief.