totally unacceptable

I had app**** for a loan in April 2015. I had done th apptelephonically and submitted docs that i was asked to. The consultant hardly rep**** to mails and no feedback was given to me unless i contacted them my application was declined and i was notified by sms.i then called them to query and i was told that docs werent received on time and th system kicked my app out. i had redone the app resubmit all th docs. Still days went with no feedback until i contacted them to query the application status. Th consultant then said that they could not confirm employment and requested a letter from my employer which i sent to them. Next day i recieved an email that i was declined..i had sent a complaint on th website and was then again notified that they could not confirm employment and i was declined again. I cannot understand why and how they are unable to contact my employer when i had given the correct details and my employer says that there was no one that called. Its unfair that i get declined for them being unable to confirm employment yet i have the affordability for th loan. If fnb is so *********** to giv feedback then what proof do i hav that they even tried to confirm employment.