TOTALLY UNACCEPTABLE

I SENT THIS MAIL ON THE 6TH AND 7TH OF JULY AND STILL NO REPLY<br> To whom it may concern.<br> <br> <br> I have been to two FNB branches, also called ***numerous times but I can not seem to get hold of the right department. <br> <br> My ID no: ***<br> <br> <br> <br> <br> I would like to collect my new Cheque Card as my card has expired. My surname is Nel, it was never changed, I was married and my married name was Koch, but I never changed my surname to Koch on my ID or drivers license or anything for that matter. Now I am being told that I can not collect my new card unless I present and ID with the surname Koch. I can not go to home affairs to change my surname just to get a bank card. <br> <br> <br> <br> <br> Please call me on ***/***<br> <br> <br> <br> <br> I am really struggling to use the FNB app, I have done it about 20 times now where I want to do a card less withdrawal and it does not work. I also went to Hyde Park branch where they were unable to assist me with the app. <br> <br> <br> <br> <br> It is becoming impossible for me to transact and if I cant just have a bank card then I will have to open an account with another bank. <br> <br> <br> <br> <br>