Totally Inept and unprofessional attitude!

I ordered a smart device from the FNG online app last week. I later notifications, that my device would be delivered by DigiPlanet. On the 23rd of Feb, another notification said that Digiplanet would contact me within 24 hours for my address, or I should log on to their site and provide the address. They did not contact me within this period. On the 25th February, I saw two missed calls on my phone, without any message left. When I attempted to return the call, the no. was engaged. I then went online to the site, to enter in my full address and contact details. Alas! The site had no 'submit' button. I gave up after 3 attempts of closing and starting again, without a 'submit' button emerging. The following morning, I called Digiplanet at 8:29am, and was able to give them my full details. At 8:31am, I got a sms saying that my order had been cancelled because they could not contact me. I called them to enquire, and they referred me to FNB. On calling FNB, the staff was not even prepared to listen to my explanation of attempts to contact Digiplanet, but rather reeled off their attempts to get me, and said I had to re-order the device! Enraged that FNB would contract to ***********