Totally *********** bank!!!!

I am incredibly disgusted with the utter lack of service I have received from FNB. It is the second time in 3 months that FNB has frozen my business account after they have lost the needed documentation, as a result all my debit orders have been sent back again. I have provided this documentation on 2 different occasions, having to put in leave at work each time. I was promised that I would be contacted back today by Silvia, a business manager at Menlyn Square who has been utterly useless this whole time! I am now so tired of the pathetic service that I want to close my accounts. When I went into Menlyn Square branch on 30/06 there were no managers there at all??? How do you operate a bank like that?? My complaint has now been escalated to the regional manager and still I have had no reply!! On the 13/06 nearly R4500 could not enter the account in question when I contacted the contact center they said they had no idea why the account was frozen and the hold was lifted and the money entered the account and frozen straight after that again. If someone doesn't contact me tomorrow I will contact my lawyer with regards to you FNB withholding my money! Let Nedbank teach you about service