Totally fed up FNB
A week or so I sent a review regarding obtaining finance from my bank. I am told I cannot get a loan of R25 000???? Yet they give me a temp loan of R7000 and an overdraft of R11000!!!!! What the hell gives???? I am told that it is because my money goes into my account that I can get the temp loan. So then what's the problem with a loan?? I only have an FNB account and my salary gets paid into it each and every single month. I would like to money to consolidate the temp loan and the overdraft and need a small amount for an emergency. Totally fed up and wanting senior management to give me a response.
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***