Totally disgusted with FNB funeral cover

I took out funeral cover for my father ******** on the 24 of January 2024, he sadly passed away on the 25 July 2024 due to ill health, the policy is 6 months old and I get told he was only added on the 26 of January, how can this be if the policy schedule states the 24 January 2024 , the policy was taken out for my father in law and not for me ,I paid a premium for him not for myself , the consultant Boitelo was so rude and incentive, she refused to put me through to a manager and can't say when I will receive a call back, totally disappointed, no effort was made to assist me , I suggested they listen to the sales call but that was also brushed off, we grieving and I have to deal with this.