Totally disappointed with after sales service

<p>At first impression at the branch while opening my new gold account with a credit card, everything is good and friendly. I opened the account on a Thursday expecting my cards to be delivered to the branch by today (monday). The next day I noticed a 2 second missed call from fnb's courier service and shortly after an sms stating the courier will be in contact with me. Later a second missed call, also only a second or two of ringing, came through and was followed with an sms with them courier details and that they were unable to get hold of me. This was however after the office hours and I couldn't call back till this morning at 8am. After calling, I was told that they were looking for a delivery address. This was all fine at the time, except that they made no attempt to send or properly contact me on the Friday, delaying the delivery. They also told me that my cards would only be delivered next Monday with an excuse for the delay being the cards are still in joburg. I live in northern KZN. By that date my salary would have been paid and now I'm glad I didn't have fnb branch swop my salary. But now i question if i should even use fnb or just close the accounts before I get my cards. I told the consultant at the branch that I was on leave until today, and now my time is terribly limited to dealing with bank accounts and card deliveries from tomorrow.</p>