TOTALLY DISAPPOINTED.

This morning I received the worse service ever. I cannot understand how the service consultant named (Kego) fails to understand my query instead she provided me with incorrect information. My query is so simple all I want is not for my investment accounts to reflect on the ATM so they need to be delinked. Simple. However, she failed to understand giving me an attitude like I could not understand her, and to it off she Providing me online banking which I called through and they reverted me back to Client Service because they deal with only online banking. I am so angry about something so simple. We as Clients try to protect ourselves from the ********* out there but the bank is refusing to assist me. I am totally dissatisfied with the service and attitude I received this morning. IF you don't know your JOb refer to your Manager instead of giving the wrong information and brushing clients off. I really love my bank and I honestly have no problem with them. It's just a few that need to learn about treating customers fairly and with respect and going and above to assist your clients.