TOTALLY DISAPPOINTED
<p>My daughter bought a J7 Samsung phone from FNB. Within 1 week after delivery it said "battery not charging due to being to cold". Phoned FNB and they said to take it to Samsung for repair. Samsung said it was water damage and they will charge her R2000 to repair. Absolute nonsense. Her phone was hardly used as it is only utilize as a spare phone for the office. Still got 23 months to pay and FNB officials who handles complaints is passing the buck from department to department. We have been using FNB for all our business and private banking, but this leaves us with ?????</p> <p> </p> <p> </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)