1 reviews | Active since Oct 2017
Total ******* on fees
On my Premier Cheque account , due to Merchants banking late , i am charged R120 per debit, i used my card on a trip to KZN, i swiped for the tolls , they didn't go off immediately more a week and a half later, and i am charged R120 times 12tolls , so my account is in a minus of almost R2000 due to this , yet when the card was swiped there was funds available and it went though.
i am not willing to pay for all these fees , i cannot be charged if a merchant banks items that was swiped a week and a half later.
My second point is if there is no funds in my account transactions should not be processed as there is no funds , i do not have a overdraft facility on my account so if there isn't funds transactions should not go though. i transfer per transaction thus catering for these , but now if they are banked almost two weeks later how am i supposed to cater for this??
i urgently request that all these funds be reversed i all cater for the tolls fees which i used but i am not willing to pay R2000 in fees . this needs to be escalated if it cant be simply reversed.
Brenden Naidoo
********** 691
Good Day Mr Brenden Naidoo ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Brenden Naidoo ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
