BN
Brenden N

1 reviews | Active since Oct 2017

30 Aug 2018, 08:40

Total ******* on fees

On my Premier Cheque account , due to Merchants banking late , i am charged R120 per debit, i used my card on a trip to KZN, i swiped for the tolls , they didn't go off immediately more a week and a half later, and i am charged R120 times 12tolls , so my account is in a minus of almost R2000 due to this , yet when the card was swiped there was funds available and it went though.

i am not willing to pay for all these fees , i cannot be charged if a merchant banks items that was swiped a week and a half later.

My second point is if there is no funds in my account transactions should not be processed as there is no funds , i do not have a overdraft facility on my account so if there isn't funds transactions should not go though. i transfer per transaction thus catering for these , but now if they are banked almost two weeks later how am i supposed to cater for this??

i urgently request that all these funds be reversed i all cater for the tolls fees which i used but i am not willing to pay R2000 in fees . this needs to be escalated if it cant be simply reversed.

Brenden Naidoo

********** 691

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Aug 2018, 09:23
Official

Good Day Mr Brenden Naidoo ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***